Job Description

Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

Manages parts operations within the service shop to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.   

Primary Duties

• Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction 
• Promotes and merchandises parts and accessories
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives 
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals 
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures 
• Submits all parts warranty and return claims within the required time frame to receive maximum credit 
• Maximizes use of all order discount programs to achieve management stock order goals 
• Ensures all department tools, equipment and vehicles are in good working order 
• Manages recruiting, staffing and employee development activities for employees reporting to this position 
• May be required to work evenings, weekends, and holidays 
• Other duties as assigned

Qualifications

• Minimum of 3 years’ experience in Parts Department operations 
• Minimum of 1 years’ experience in a managerial position 

• Ability to use standard desktop load applications such as Microsoft Office and internet functions 
• Ability to write and speak effectively to individuals and groups 
• Basic understanding of financial principles relative to Parts Department operations 
• Ability to analyze and interpret internal reports 
• Ability to work extended hours and weekends 

• Excellent customer service skills 
• Ability to effectively lead and work as a member of a team 
• High School Diploma or equivalent experience 
• Ability to work effectively as a member of a team 

• Physical Requirement : Capability to lift 20 pounds.
• Working Conditions : While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate.

Education / Experience

• High School Diploma or equivalent experience  
• Minimum of 3 years’ experience in Parts Department operations 
• Minimum of 1 years’ experience in a managerial position 

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.

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