Job Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership

• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals

• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)

• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions

• Approve expenditures and invoices

• Provides marketing, advertising, community, and customer guidance to location leadership

• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share

• Develop and implement plans to improve customer satisfaction index and on-line community reviews

• Resolves complex problems providing resolution guidance to location leadership and empowering accountability

• Assure the location's operating practices comply with applicable federal & state regulations and Company policies

• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Develop and implement communication plans for key initiatives and change management

• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

• Develop a strong, trusting, empowered, and reliable team

• Understand team members career aspirations and provide assignments to develop skills and/or close gaps

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Discipline staff as necessary

• Writes development plans to close behavior or skill gaps

• Collaborates with Human Resources throughout discipline, development, and termination processes

• Recommends and discusses terminations with Market Leadership

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required

• Technical schooling diploma Funeral Services/Mortuary Science preferred

• Bachelor's degree in Mortuary Science where required by state law

• Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

• Funeral Directors License is required, or 60 college credits with ability to obtain

• Cemetery Managers License is preferred or ability to obtain

• Cemetery Brokers License is preferred or ability to obtain

Experience

• At least three (3) years funeral and cemetery industry experience

• At least two (2) years experience managing people

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

• Working beyond "standard" hours as the need arises

Compensation:

Salary: $96,017 - $120,677 annually

Benefits:

Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91606

Category (Portal Searching): Operations

Job Location: US-CA - North Hollywood

Job Profile ID: F00277

Time Type: Full time

Location Name: Pierce Brothers Valhalla Memorial Park - Crematory and San Fernando Valley Service Center

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